What To Expect and Ask At Your Final Stage Medical Sales Interview
Reaching the final stage of a medical sales interview is a good sign. The employer already knows a considerable amount about your experience and is seriously considering whether you could be right for the role.
But the final interview isn't simply the last hurdle before an offer.
It's an opportunity for the employer to explore your suitability in more depth and for you to decide whether the role, manager and company are actually right for you.
If an offer follows, you don't want to realise that you still don't know how the territory is performing, why the vacancy exists or what success will really look like.
Here's how to make the most of your final-stage interview.
What Is Different About a Final-Stage Interview?
Every company runs its recruitment process differently, but a final interview will often go deeper than earlier conversations.
You may meet more senior people in the business, including a Sales Director, Commercial Director, Managing Director or other members of the leadership team.
You might also be asked to:
- Meet several members of the team
- Attend a panel interview
- Give a presentation
- Complete a role-play or practical exercise
- Discuss a territory or account plan
- Answer more detailed competency questions
- Explore your motivations and longer-term career plans
Find out as much as you can about the format beforehand. If you're working with a recruiter, they should be able to tell you who you're meeting, what to expect and whether you need to prepare anything in advance.
Prepare to Go Deeper Into Your Experience
Don't assume that because you've already discussed your experience at an earlier stage, you won't be asked about it again.
A senior decision-maker may be meeting you for the first time, or the company may want to explore particular areas in more detail.
Review the job description and think about the strongest evidence you have for the things the employer needs.
Depending on the role, that might include:
- Developing a territory or growing revenue
- Winning new accounts
- Growing existing accounts
- Influencing multiple stakeholders
- Working with clinicians and procurement
- Introducing or launching new products
- Overcoming customer resistance
- Recovering an underperforming territory or account
- Learning a complex clinical or technical product
- Managing competing priorities across a large geography
- Working effectively with clinical, marketing and commercial colleagues
Be ready to explain what you personally did and what happened as a result.
If you use examples involving a successful team, territory or account, make your individual contribution clear. There is a significant difference between working on a successful territory and being personally responsible for helping make that territory successful.
Revisit Your Reasons for Wanting the Role
By final stage, expect the employer to want a clear answer to a simple question: why do you want this job?
A generic answer about looking for a new challenge isn't enough.
Think about what specifically interests you about the opportunity. It might be the products, clinical area, territory, company growth, customers, level of responsibility, manager, earning potential or longer-term career opportunity.
You should also be able to explain why you're considering leaving your current role without turning the conversation into a list of complaints about your employer.
The employer wants to understand what is drawing you towards this opportunity, not simply what you're trying to escape from.
Prepare Properly if You're Asked to Present
Presentations are common in later-stage medical sales interviews.
You might be asked to present a territory plan, product launch, business case, account strategy or another subject designed to show how you think and communicate.
Read the brief carefully and make sure you answer what you've actually been asked.
Don't concentrate so heavily on producing impressive slides that you neglect the thinking behind them. The interviewers may be more interested in why you've reached your conclusions than in the presentation itself.
Be prepared for questions and challenges afterwards. If an interviewer questions one of your assumptions, explain your reasoning and be willing to adapt if they give you additional information.
If the interview is online, test your presentation and screen sharing beforehand. Make sure no confidential information belonging to your current employer or customers is visible.
Use the Final Interview to Assess the Opportunity
You are still being interviewed, but by this stage you should also be interviewing the employer.
Think back over everything you've heard throughout the process.
Do different people describe the opportunity consistently? Are expectations clear? Does what you're hearing about the culture match what you've experienced during the recruitment process?
Pay particular attention to the manager you'll be working for.
How do they communicate? What do they expect from their team? How much autonomy do people have? How do they support somebody who is struggling? What do they do when somebody is performing particularly well?
A strong product portfolio or attractive salary won't necessarily compensate for a working environment that doesn't suit you.
Questions to Ask About the Vacancy
By final stage, you should understand exactly why the company is recruiting.
Useful questions include:
- Why is the vacancy available?
- What happened to the previous person in the role?
- Is this an existing position or a newly created role?
- What would you want the successful person to achieve in their first six months?
- What would excellent performance look like after 12 months?
- What are likely to be the biggest challenges for the person joining?
The answers can tell you a great deal about what you're actually walking into.
Questions to Ask About the Territory and Target
If you're interviewing for a sales role, don't accept an offer without understanding what you're being asked to deliver.
Depending on the position, consider asking:
- How has the territory performed historically?
- What proportion of the target is existing business versus new business?
- Where do you see the biggest growth opportunities?
- Are there particular accounts that need developing or recovering?
- How established are the products within the territory?
- How is the sales target set?
- What proportion of the wider team is currently achieving target?
- Are there any significant changes planned for the territory?
You're not looking for a territory where everything is easy. You're trying to understand the scale and nature of the challenge so you can decide whether it is one you want to take on.
Questions to Ask About the Bonus or Commission
If variable earnings form a significant part of the package, make sure you understand how they work.
You might want to establish:
- How is commission or bonus calculated?
- When is it paid?
- Is there a threshold before payments begin?
- Is there a cap?
- Are there accelerators for exceeding target?
- Is the scheme based entirely on individual performance or partly on team or company performance?
- How many people achieved target in the last financial year?
There is an important difference between an attractive theoretical OTE and an earning opportunity that people in the team are realistically achieving.
Questions to Ask About Your Manager and Team
Your relationship with your manager can have a significant effect on your experience of a role, so use the interview to understand how the team operates.
Consider asking:
- How would you describe your management style?
- How frequently do you have one-to-ones with your team?
- How much autonomy do Territory Managers or Account Managers have?
- How do you support someone joining the business during their first few months?
- What separates the strongest performers in the team from everyone else?
- How long have the current team members been with the company?
- What support is available from clinical, marketing and other functions?
Don't just listen to the content of the answers. Think about whether the management style being described is one in which you would work well.
Questions to Ask About Training and Development
In MedTech, joining a new company can mean learning unfamiliar products, procedures, clinical evidence and customer pathways.
Find out how the company will support that learning.
Useful questions include:
- What does the onboarding process involve?
- How is product and clinical training delivered?
- How long is the initial training period?
- Will I spend time in the field with other members of the team?
- What support will I have while I'm becoming established?
- How do people typically develop after succeeding in this role?
If progression matters to you, ask what it has actually looked like for people already in the business rather than relying solely on general statements about career development.
Don't Ask Questions Just to Sound Impressive
You've probably heard that you should always arrive at an interview with questions.
That's true, but the objective isn't to demonstrate how clever your questions are.
Ask about the things you genuinely need to know.
If you already understand something because it was explained clearly during an earlier interview, you don't need to ask it again simply because it appears on a list of good interview questions.
Equally, don't avoid an important question because you're worried it might make you appear less enthusiastic.
Asking how the target is set, why the previous person left or how many people achieve their bonus isn't negative. You're gathering information about a potentially important career decision.
Look for Consistency Across the Recruitment Process
By final stage, you've probably spoken to several people within the company.
Compare what you've heard.
If one interviewer describes the role as predominantly account management while another talks about aggressive new business development, explore the difference.
If you've been given conflicting information about the territory, expectations, travel or progression, ask for clarification.
That doesn't necessarily mean something is wrong. Different people may simply view the role from different perspectives.
But you should understand the reality before accepting an offer.
What Happens After the Final Interview?
Before the interview finishes, it's reasonable to ask what happens next and when the company expects to make a decision.
If you're offered the job, don't feel that you have to make an immediate decision simply because you're pleased to receive the offer.
Make sure you understand the complete opportunity, including the salary, bonus or commission, territory, responsibilities, benefits, reporting line and proposed start date.
If something important remains unclear, ask.
The Final Interview Works Both Ways
Reaching final stage means the employer has seen enough potential to keep investing time in you.
Your job is still to demonstrate clearly what you could bring to the role.
But this is also your opportunity to establish whether the job you've been interviewing for is the job you actually want.
Use the conversation to understand the expectations, territory, manager, earning opportunity, challenges and longer-term possibilities.
If an offer arrives afterwards, you'll then be in a much better position to decide whether saying yes is the right next step for your career.